Posts Tagged ‘service’

Service Review: Boston Organics

December 29, 2021 Leave a comment

Boston Organics is an organic only grocery delivery service for homes and offices. They focus on local whenever possible and supporting other small businesses. They are committed to sustainability, including recycling and composting.

Their service area includes towns surrounding Boston such as Billerica and Waltham. See their full delivery area here.

I originally signed up for Boston Organics in October 2012. I put my account on pause when my work location and schedule meant it was easier for me to get to the grocery store. When the pandemic arrived and grocery stores in the Boston area were largely out of stock of a lot of produce, I was thrilled to be able to unpause my account and resume my deliveries in March of 2020. I am not exaggerating when I say when my first delivery included a fresh pepper – I cried.

When you sign up for Boston Organics, you choose what type and size of box you want. They range from small to family size. Many sizes let you choose the proportion of fruits to veggies. There is also the “dogma box,” which is the local foods only box. Cost of boxes ranges from $27 to $60. You can choose every week or every other week delivery. My family of two gets the small box with every other week delivery. The produce lasts us one week, but we alternate this service with another for increased variety.

When you sign up, you set up your produce preferences. You can change these at any time. There’s a set list of what boxes are getting what produce each week, but these are adjusted to suit your preferences. Your options are dislike, neutral, like, and love. If you set dislike you never get that produce item. If you set neutral, you sometimes get it in smaller quantities. You can set a whole category of produce, like I do here:

Or you can expand a category and set the items individually, like I do for alliums.

The basic boxes are just produce, but you can order “add-ons.” You can do these one week at a time, or just add them to every week as a subscription. The add-ons are really fun. They include pantry staples like pasta and beans to beverages to eggs to tofu. What I really like about them is how thoughtfully sourced they are. They come from mostly small local businesses, like my subscription tofu delivery is made in New York state. You can also add on produce itself. This is part of why my family does the small box because then I add on produce I know we want every time, like spinach. This gives us both consistency and variety. You can also add-on a tip for your driver. These are in $1 increments, so you can add on whatever you think is appropriate. I really appreciate they added this feature. You have until noon the day before your delivery to make adjustments to your subscription/account for most items. There’s a special deadline for bread and dairy.

The produce gets dropped off in a reusable green box. They will leave it wherever you want, including inside your front door if you give them a key. They are insured to do this. We have ours left on our porch.

They pick up the previous delivery’s plastic box at the time of the next delivery. You do need to remember to leave it out for them. I love that they use a reusable box. It’s more sustainable, and I don’t have to mess around with crushing down a giant recycling box. If it’s summer and hot, you can leave a cooler out for them. The Boston Organics driver will put any chilled items into that cooler. Obviously from the snow on our porch, that wasn’t necessary for us at the time of this delivery!

If you ever have any issues with your delivery, it’s incredibly easy to report. There’ s a “report order issues” button on your account. You fill out a quick form, and a person gets back to you. Human beings run this business, so of course sometimes errors happen. They are not common, though. I would say we see an error once a quarter. The response is always speedy. You usually get a credit toward your next order equal to or more than the amount of the item with the problem. Sometimes you also get that item as a free add-on next time if it’s produce. Better than that, though, is the issue manager tells you exactly what they’re going to do to address it so it doesn’t happen again. I really appreciate how transparent they are and wonderfully easy to deal with.

Overall, Boston Organics makes eating fresh, organic produce and groceries year-round convenient and easy. The customer service is A+, and I’m happy to recommend them.

Sign up for Boston Organics here. Be sure to use my referral coupon code for a 10% discount off your first delivery. Coupon code: 2163boa9b9

Although I do receive 10% off my next delivery when someone else signs up, please know that I only recommend services and products that I have tried out for a significant time and can wholeheartedly recommend.

Have questions about the service? Feel free to leave them in the comments section!

Librarianship Is a Service Career

Librarianship is a service job.  I think a lot of librarians tend to forget that.  Oh sure, the general public can be annoying.  Anybody who has ever worked with them is fully aware that the more people you interact with in one day, the more likely you are to come across someone who is conniving or making insane demands.  The fact of the matter is though, most of the people who come to you for help aren’t that type of person.  They’re generally good people who will respond to the tone you’re setting.  That tone should be I’m here to help you in a non-judgmental manner not I’m suspicious of you and am going out of my way to make your life more difficult.  Unfortunately, a lot of people’s experiences with librarians are falling into the latter camp.

Part of this is because people get stuck in their ways.  “Well, the old manager never let patrons use the fax machine, so I’m not going to let patrons use the fax machine,” instead of allowing for extenuating circumstances or setting up a pilot program to allow use of the fax machine and see how it goes.

Part of it is because it can be hard to stay cheery when working with the public.  Maybe the previous person you interacted with was screaming at you for no reason.  Maybe something upsetting is going on in your personal life.  The fact of the matter is, though, that this next patron coming up to you didn’t do either of those things to you, so you should give her the best service you possibly can and not rain on her parade.

Finally, part of what I’m seeing is quite frankly librarians not wanting to actually have to work at work.  A librarian on twitter today said he would like to design his own summer reading program theme, and another librarian responded why would he bother?  It’s so much more work to make your own theme than to use the pre-packaged one.  Similarly, I’ve seen librarians visibly groaning at needing to go acquire an item from the stacks for a patron or hoping for no in-depth reference questions.  Excuse me, but helping people is our jobs.

Our job isn’t to sit behind a desk all day hoping no one will need us.  Our job isn’t to pick the easiest summer reading program.  Our job isn’t to refuse to offer a service that patrons want because we think it’s silly.  Our job is to make the library a welcoming place where patrons know there’s someone who will do his or her darnedest to make their day easier and more fun.

There’s been all this hullabaloo in the past week over whether or not librarians are “professionals.”  It’s time librarians stopped worrying about terms and started actually working at providing the excellent service our patrons need.